Frequently Asked Questions

Shipping & Returns

Our address is:

212-1515 Broadway Street

Port Coquitlam, BC

V3C 6M2

We are pleased to offer free shipping on all North American orders over $100 CAD. (2-7 business days)

Orders under $100 CAD will be charged a discounted shipping rate from Canada post. (Quoted at checkout) 

If purchasing 1-2 small flat items, such as hooks or beads, we can ship them out letter mail for $2. Please email us at support@togensflyshop.com for this option. (1-4 weeks depending on location)

All packages are shipped with tracking.

Time will vary based on location of your delivery address. We ship all packages express and tracked.(unless otherwise noted)

Canada Post express is usually around 2-5 business days.

If you have any questions regarding the status of your order please email us at support@togensflyshop.com

Use this text to answer questions in as We are open for curb side pickup from 9am-5pm PST Monday-Friday.

Our address is:

212-1515 Broadway St,

Port Coquitlam, BC, Canada

V3C6M2

Please call us at 604-552-3112 for pickup inquiries.

Yes! We are proud to serve anglers all over the globe, from Brazil to Australia and everywhere in between. You will see a shipping quote at checkout prior to confirming your order.

Our free shipping is currently only for Canadian & US residents.

We back all of our products with a 30-day money-back guarantee! If for any reason you don't 100% love your products we will refund you in full. 

Please call or email us with any further questions.

We have 100% hassle free return policy. If for any reason you are not ecstatic about your purchase please reach out to us at support@togensflyshop.com

How to navigate the website

To purchase a gift card CLICK HERE. If you are receiving a gift card, you will be able to enter the code at checkout.

To browse our full category list, CLICK HERE.

You can find any category by clicking on your desired menu from the top of the website.

Alternatively you can also search using our "search box" function a the top of any page.

We are constantly expanding our selection of products, colours. & sizes for an easier shopping experience.

If you can't find what you're looking for, send us an email at support@togensflyshop.com and we will try to source it for you.

After adding items to your cart, click the "Cart" icon at the top right of this site to view your cart.

Navigate the the checkout page and you will see a section to insert a coupon/discount code.

Please note: Our system only allows for use of one coupon at a time.

We accept Visa, Mastercard, American Express, Paypal, Amazon Pay, Apple Pay, & Google Pay.

CLICK HERE for our complete comparison chart

How to use the rewards program

CLICK HERE to make a Togens account.

You can earn fly bucks in a variety of ways. CLICK HERE to see a full list of ways to earn.

CLICK HERE for a full list of ways to spend your fly bucks.

CLICK HERE to refer a friend and earn a reward.