FAQ - Togens Fly Shop

Upon ordering you will receive a confirmation email letting you know your order was received. Once your order has been shipped we will send you a confirmation email. 

For orders in the US or Canada over $75 ship free. Orders under $75 In US or Canada ship for $5 CAD. All orders outside of these area's are calculated at checkout based on your cart size and shipping location.

We have a 30 day no questions asked full refund for all unused products. We provide a refund of your purchase price, exchange for other merchandise or a store credit, whichever you prefer.

 Simply send us an email at support@togensflyshop.com stating which items you would like to return and we will handle the rest!

Yes, we are proud to serve anglers from all over the globe.

Because it often leads to shipment errors and other issues, we do not add to orders that have already been placed. 

If an order has not yet been processed, we can sometimes combine them. Please call or email to see if we can combine your orders.

We generally do not special order items, however if there is something you would like to see on our shop you can send us an email and we will look into adding it for the future. We add new products every month!

Yes, we accept phone orders Monday to Friday from 9am - 5pm PST. Give us a call at 604-910-6555

Send us an email at support@togensflyshop.com and we will get back to you within 1 business day.