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FAQ

Questions about Togens products

We are proud to be a family business located in British Columbia, Canada!

To purchase a gift card CLICK HERE. If you are receiving a gift card, you will be able to enter the code at checkout.

To browse our full category list, CLICK HERE. You can find any category by clicking on the "Shop All" tab at the top of the page.

Alternatively you can also search using our "search box" function in the top right hand corner.

After adding items to your cart, click the "View Cart" icon at the top right of this site to view your cart.

Navigate the the checkout page and you will see a section to insert a coupon/discount code.

Please note: Our system only allows for use of one coupon at a time.

We accept Visa, Mastercard, American Express, Paypal, Amazon Pay, Apple Pay, & Google Pay.

We back all of our products with a 30-day money-back guarantee! If for any reason you don't 100% love your products we will refund you in full. 

Please call or email us with any further questions.

We have 100% hassle free return policy. If for any reason you are not ecstatic about your purchase please reach out to us at support@togensflyshop.com

CLICK HERE for our complete comparison chart

We are constantly expanding our selection of products, colours. & sizes for an easier shopping experience. If you can't find what you're looking for, send us an email at support@togensflyshop.com and we will try to source it for you.

You can also try searching our site using the SEARCH BOX to see if we already carry that item.

Questions about shipping

We are pleased to offer free shipping on all North American orders over $75 CAD. (2-5 business days)

Orders between $25-$74.99 qualify for a discounted rate of $6.95 CAD for tracked express shipping. (2-5 business days)

Orders under $25 are subject to discounted Canada Post rates depending on your address. (2-5 business days)

If purchasing 1-2 small flat items, such as hooks or beads, we can ship them out letter mail for $2. Please email us at support@togensflyshop.com for this option. (1-4 weeks depending on location)

We offer this tiered shipping cost as a way to reduce the cost associated with ordering from us. Unfortunately small items such as spools cannot be shipped in an inexpensive manner, therefore we try to cover most of the cost associated for orders over $25 CAD.

All packages are shipped express with tracking.

Time will vary based on location of your delivery address. We ship all packages express and tracked.(unless otherwise noted)

Canada Post express is usually around 2-5 business days.

If you have any questions regarding the status of your order please email us at support@togensflyshop.com

We are open for curbside pickup from 9am-5pm PST Monday-Friday.

Our address is:

212-1515 Broadway St,

Port Coquitlam, BC, Canada

V3C6M2

Please call us at 604-910-6555 for pickup inquiries.

Yes! We are proud to serve anglers all over the globe, from Brazil to Australia and everywhere in between. You will see a shipping quote at checkout prior to confirming your order.

Our free shipping is currently only for Canadian & US residents.

Questions about rewards program?

CLICK HEREto make a Togens account.

You can earn fly bucks in a variety of ways. CLICK HERE to see a full list of ways to earn.

CLICK HERE for a full list of ways to spend your fly bucks.

CLICK HERE to refer a friend and earn a reward.

Questions about fly tying

We have a wide variety of blogs and videos on fly tying, CLICK HERE to access our library.

We are always looking for feedback on what you'd like to see next! If you've got an idea send us an email at support@togensflyshop.com

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